Shipping policy

Last updated: August 21, 2026

Digital Products Only

KeepHause sells downloadable digital products, including printable planners, home organization systems, checklists, trackers, and related PDF files.

All KeepHause products are delivered electronically. No physical products are shipped.

Digital Delivery

After your payment has been successfully processed, your purchased files will be available through electronic delivery.

Depending on the delivery method provided by KeepHause or Shopify, access may be provided through:

• a download link after checkout;
• an email containing your download link; or
• another electronic delivery method available through our store.

Most orders are available immediately or shortly after successful payment processing.

No Physical Shipping

Because KeepHause products are digital downloads:

• no packages are shipped;
• no printed planners, binders, books, or physical materials are mailed;
• no shipping address is required for delivery of digital files; and
• no shipping fees apply to digital purchases.

Customer Responsibility

Customers are responsible for:

• providing a valid email address during checkout;
• ensuring their device can access and open PDF files;
• maintaining access to their purchased files after download.

Please check your spam or junk folder if you do not receive your delivery email.

Delivery Issues

If you experience problems accessing your files, receive an incorrect file, or encounter a technical issue with your download, please contact us.

We will make reasonable efforts to resolve the issue and provide access to your purchased product.

Refunds

Refund requests, cancellations, and applicable consumer rights are handled according to our Return and Refund Policy.

Nothing in this policy limits any mandatory consumer rights that apply to you.

Contact Information

For questions regarding digital delivery, contact:

KeepHause

Email: contact@keephause.com

Phone: +212 661754766